TERMS AND CONDITIONS

 

NG Diamonds

Operated by NG JEWELLERY TRADING CO. L.L.C

Dubai, United Arab Emirates

 

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1. COMPANY INFORMATION

 

NG Diamonds is operated by:

 

Legal Name: NG JEWELLERY TRADING CO. L.L.C

Trade License No.: 1158587  

Legal Form: Limited Liability Company (LLC)

Jurisdiction: Dubai, United Arab Emirates

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References to “NG Diamonds,” “Company,” “we,” “us,” or “our” refer to NG JEWELLERY TRADING CO. L.L.C.

 

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2. ACCEPTANCE OF TERMS

 

By accessing this website or purchasing from NG Diamonds, you agree to be legally bound by these Terms and Conditions.

 

If you do not agree, you must discontinue use immediately.

 

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3. ELIGIBILITY

 

By placing an order, you represent and warrant that:

               •             You are at least 18 years of age.

               •             You have full legal capacity to enter into binding contracts.

               •             All information provided is accurate and complete.

 

We reserve the right to refuse service where eligibility or compliance standards are not met.

 

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4. PRODUCTS

 

4.1 Nature of Goods

 

NG Diamonds specializes in high-value fine jewelry, diamonds, colored gemstones, and bespoke creations.

 

All gemstones are natural unless explicitly stated otherwise. Natural stones inherently vary in tone, inclusions, and appearance. Such variations do not constitute defects.

 

All images, renderings, and digital previews are illustrative.

 

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4.2 Certifications

 

Where applicable, diamonds and gemstones may be accompanied by certification from recognized gemological laboratories, including but not limited to GIA, IGI, and HRD.

 

Certificates represent the independent opinion of the issuing laboratory and do not constitute a warranty by NG Diamonds.

 

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4.3 Custom and Bespoke Orders

 

Custom-made, made-to-order, engraved, resized, or otherwise modified items:

               •             Require advance payment.

               •             Are strictly non-refundable.

               •             Are non-exchangeable.

               •             Cannot be cancelled once production begins.

 

Production timelines are estimates unless explicitly guaranteed in writing.

 

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5. PRICING

 

All prices displayed on this website are in United States Dollars (USD).

 

Prices may be modified without notice prior to formal order confirmation.

 

Where UAE VAT (5%) applies, it will be clearly reflected on the invoice in accordance with UAE law.

 

For international orders, customers are solely responsible for customs duties, import taxes, VAT, brokerage fees, and any regulatory charges imposed by the destination country.

 

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6. PAYMENT METHODS

 

We accept the following payment methods:

               •             International and domestic bank transfers

               •             Major credit and debit cards

               •             Cash (subject to UAE legal limits)

               •             Cryptocurrency, including but not limited to BTC, ETH, USDT, and other approved digital assets

 

Cryptocurrency payments are considered final and non-reversible once confirmed on the blockchain.

 

For high-value transactions, we reserve the right to request identification documents in compliance with UAE Anti-Money Laundering (AML) and Know-Your-Customer (KYC) regulations.

 

Ownership of goods transfers only after full cleared payment is received.

 

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7. ORDER ACCEPTANCE

 

An order is legally binding only after:

               •             Full payment has cleared; and

               •             Written confirmation has been issued by NG Diamonds.

 

We reserve the right to refuse, suspend, or cancel any order due to:

               •             Pricing or typographical errors

               •             Fraud suspicion

               •             AML compliance requirements

               •             Sanctions screening

               •             Regulatory restrictions

               •             Force majeure circumstances

 

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8. DELIVERY, SHIPPING AND INSURANCE

 

8.1 Shipping Coverage

 

NG Diamonds covers:

               •             Standard shipping costs

               •             Full shipping insurance during transit

 

All shipments are fully insured until confirmed delivery.

 

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8.2 Transfer of Risk

 

Risk of loss transfers to the customer upon confirmed delivery to the shipping address provided.

 

Customers are responsible for ensuring that the delivery address is accurate and secure.

 

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8.3 International Shipping

 

We ship internationally in compliance with applicable export regulations.

 

While shipping and insurance are covered by NG Diamonds, customers remain responsible for:

               •             Customs duties

               •             Import taxes

               •             VAT in the destination country

               •             Brokerage fees

               •             Local regulatory charges

 

We are not responsible for delays caused by customs clearance procedures or governmental authorities.

 

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8.4 Alternative Shipping Arrangements

 

We offer alternative or priority shipping methods upon request.

 

For expedited shipping, secure hand delivery, armored transport, or specific courier preferences, customers must contact us directly:

 

Email: info@ngdiamonds.com

WhatsApp: +971 58 563 0050

 

Alternative shipping arrangements may incur additional charges depending on destination and security requirements.

 

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8.5 Delivery Timelines

 

All delivery timelines are estimates unless expressly guaranteed in writing.

 

We are not liable for delays caused by third-party couriers, customs authorities, force majeure events, or regulatory procedures.

 

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9. WARRANTIES AND LIABILITY

 

We warrant authenticity and accurate representation at the time of sale.

 

We are not liable for:

               •             Normal wear and tear

               •             Accidental damage

               •             Improper handling

               •             Third-party modifications or repairs

               •             Loss or theft

 

To the maximum extent permitted by UAE law, our total liability shall not exceed the purchase price paid for the relevant product.

 

We shall not be liable for indirect, incidental, or consequential damages.

 

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10. INTELLECTUAL PROPERTY

 

All website content, designs, jewelry concepts, trademarks, logos, images, text, and branding elements are the exclusive property of NG Diamonds.

 

Unauthorized reproduction, imitation, distribution, or use is strictly prohibited.

 

We actively enforce our intellectual property rights.

 

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11. ANTI-MONEY LAUNDERING COMPLIANCE

 

NG JEWELLERY TRADING CO. L.L.C operates in full compliance with UAE Anti-Money Laundering and Counter-Terrorism Financing regulations.

 

We reserve the right to:

               •             Conduct due diligence checks

               •             Request identity documentation

               •             Decline transactions that fail compliance standards

               •             Report suspicious transactions to relevant authorities

 

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12. FORCE MAJEURE

 

We shall not be liable for failure or delay caused by events beyond our reasonable control, including but not limited to:

               •             Government action

               •             Sanctions

               •             Political instability

               •             Natural disasters

               •             Supply chain disruptions

               •             Pandemics

 

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13. GOVERNING LAW

 

These Terms and Conditions are governed by the laws of the United Arab Emirates and the Emirate of Dubai.

 

Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

 

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14. AMENDMENTS

 

We reserve the right to amend these Terms at any time.

 

Updated versions become effective upon publication on the website.

 

Continued use constitutes acceptance of revised Terms.